This is an agreement between the user (“you”) and GA International Inc. (“we”, “us”, or “GA International Inc.”) governing your purchase of products offered through the Website. You must accept these sales conditions in order to complete any transaction with GA International Inc.
When you place a transaction on the Website, you offer us to enter into a contract of sale in accordance with the conditions indicated on the confirmation page. We reserve the right to cancel any order or transaction (including confirmed and paid orders) for any reason at our sole discretion prior to the shipping of purchased products or the complete performance of purchased services. In any case where an order or transaction is canceled by us, your sole remedy is to receive a full refund of any payment made to GA International Inc. in respect of such order or transaction.
All custom orders must be reviewed thoroughly by the ordering customer as they cannot be canceled or modified after the approval of the artwork or design. Proof must be approved and received in order to proceed with the order.
Price of Purchase
We use reasonable efforts to display accurate prices for our services on the Website. We reserve the right to rectify obviously erroneous prices, even after a transaction is placed.
Displayed prices for our products do not include sales tax, which will be added to your total before you confirm your transaction. These additional charges may vary depending on your place of residence.
Prices are displayed according to the selected currency unless otherwise indicated.
We accept online payments using a credit card (VISA, MasterCard), a Stripe account, or a purchase order. The online payment using a credit card is processed via a third-party provider, Stripe (” Payment Provider”). GA International Inc. uses the Stripe Connect Platform which connects to your Stripe account (“Connected Accounts”).
It is your responsibility to create your Connected Account. You understand and acknowledge that the Payment Provider can make verifications, even after a Connected Account is created and after payments are made using the Connected Account. The Payment Provider can suspend any bank transfers until the verification process is successfully completed.
We are not responsible if a Connected Account is suspended, inactivated, or deleted by the Payment Provider and we will not issue any refunds associated with payments to the Connected Account.
You acknowledge that transaction fees from the Payment Provider can be subject to change at any time and are not controlled by GA International Inc. Transaction fees charged by GA International Inc. (“Application Fees”) are subject to taxes based on your geographic location.
GA International Inc. has the right to inactivate or delete any event and delete its associated data if payment has not been received one (1) month after the invoice was issued.
Transaction fees of the Payment Provider are refunded based on the Payment Provider’s refund policy and you acknowledge that this is subject to change. Application Fees are the transaction fees collected by GA International Inc. and are non-refundable.
You acknowledge that the Payment Provider can make withdrawals to the bank account if there is a negative balance. It is the Connected Account’s responsibility to revoke access of the Platform to its account and to close their Connected Account if necessary. GA International Inc. is not responsible for any additional fees charged to you by your credit card company or bank, including, but not limited to, currency conversions.
Payments by credit card must be authorized by the issuer of the card. All applicable taxes must be added to the listed prices. These taxes may vary depending on your place of residence.
For payments made through a purchase order, simply indicate your purchase order number on the confirmation page at the time of payment. The credit card information collected during the exercise of these payment terms is destroyed immediately after we receive confirmation of payment. We will ship your order and the invoice will be e-mailed for payment within 30 days. If preferred, you can e-mail your purchase order number to firstname.lastname@example.org or fax to 1-800-518-0365 (USA/CANADA) / 1-450-973-6373 (INTERNATIONAL).
12% annual interests will be applied on any unpaid invoice after 30 days.
Loyalty Rewards Program
The Loyalty Rewards Program (“Program”) is a rewards program offered by GA International Inc. under these sales conditions (“Terms and Conditions”). Customers with GA International Inc. store accounts are automatically enrolled. The Program gives you the opportunity to earn and redeem Loyalty Rewards points for applicable merchandise discounts.
In order to redeem your Loyalty Rewards points, you need to sign in to your store account, go to the Rewards Redemption page, and click on LabTAG rewards – Use points. Rewards are issued as coupon codes or store credits. Remember to apply the reward coupon code or store credits on the payment page during checkout.
Loyalty Rewards points are not applicable for any uses other than those provided in the Terms and Conditions, including obtaining a discount on delivery charges or taxes, or an additional discount along with one already in force at the time of purchase.
Loyalty Rewards points are not refundable or redeemable in cash. In the event of a refund of an order placed with GA International Inc., it reserves the right, at its sole discretion, to subtract from your account the Loyalty Rewards points that were awarded as a result of the order subsequently canceled.
Accuracy of Content
Information pertaining to the description, price, and availability of products offered through the Website is accurate to the best of our knowledge, but we make no warranty as to the accuracy or exactitude of such information. We are not responsible for any damages or inconvenience suffered as a result of the inaccuracy of the information available on the Website. If you are dissatisfied with a product, your only recourse is to return it in accordance with our Returns and Exchanges Policy.
We try to keep the inventory of products offered through the Website up to date, but it is possible that a product may no longer be available despite the confirmation of an order. We may cancel any order, even if it was confirmed through a confirmation e-mail, and even if the order has already been charged to your PayPal account or to your credit card.
In the event that your order cannot be approved or was canceled, we will refund all fees paid using the method of payment used, and will have no further obligation towards you, and will not be liable for any damages you may suffer due to the unavailability of a product or the cancellation of your order.
Terms of Delivery
Delivery is provided by third parties over which we have no control. The approximate delivery times are for informational purposes only, and we do not guarantee that delivery will be made within a given period.
You are responsible for the risk of loss of the ordered merchandise as soon as it is delivered by GA International Inc. to the shipper providing the delivery.
Please refer to our Shipping Policy for details on applicable fees and third-party delivery of orders.
Limitation of Liability
TO THE FULL EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL GA INTERNATIONAL INC. BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR OPPORTUNITY, ARISING OUT OF THE USE OR PERFORMANCE OF PRODUCTS OR SERVICES OFFERED THROUGH THE WEBSITE, THE INABILITY TO USE SUCH PRODUCTS, WHETHER SUCH LIABILITY IS BASED ON A CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF GA INTERNATIONAL INC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF DAMAGES.
These sales conditions and any related operations shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein and shall be interpreted in accordance with these laws.
Any dispute concerning the sale of products by GA International Inc. must be submitted to a competent court of the Province of Quebec sitting in the judicial district of Laval, to the exclusion of any other jurisdiction.
Returns and Exchange Policy
Consumables (Labels, Tags, Tapes, Ribbons, Markers & PikaTAG™)
90-Day Satisfaction Guarantee
If the customer is not completely satisfied with their label purchase, they can return the product within 90 days of purchase and receive a full refund. Before returning any product, please contact GA International by phone, e-mail, or through our “Contact us” web page to obtain our Return Merchandise Authorization (RMA) form and return instructions. Returns will only be accepted if accompanied by a completed Return Merchandise Authorization (RMA) form and a Return Merchandise Authorization (RMA) number duly assigned by GA International Inc.
For returns unrelated to the performance or the quality of our products (e.g. wrong product ordered, product no longer needed), the customer will assume all delivery charges and be charged a 10% restocking fee.
Items on clearance are treated as “Final Sale” and are not eligible for return.
12-Month Warranty Against Manufacturing Defects
All GA International Inc. products (except software and hardware—see below) are covered by a 12-month manufacturing defect warranty.
It is possible to return the products within 12 months of purchase if the products have manufacturing defects. GA International Inc. will investigate the nature of the problem and the cause of the defect. You will need to provide us with proof of the defectiveness of the product (e.g. pictures, video) and an explanatory note of the defects. Before returning any product, please contact us by phone, e-mail, or through our “Contact us” web page to obtain our Return Merchandise Authorization (RMA) form and return instructions. Returns will only be accepted if accompanied by a completed Return Merchandise Authorization (RMA) form and a Return Merchandise Authorization (RMA) number duly assigned by GA International Inc. Delivery charges applicable for the return of merchandise are covered by GA International Inc. if the returned products are determined to be defective.
New purchases of application and printer licenses, along with maintenance and support, can be returned within 30 days of purchase. The license will need to be deactivated to be eligible for a refund. Any maintenance/support purchased for an existing software is non-refundable.
Zebra will verify if the key has been used. If the key was used, we cannot issue a refund. If the key is not used, they will confirm if the software key can be deactivated (to avoid future activations since the client already has this information) and a refund may be processed. This needs to occur within 30 days of purchase.
Hardware (printers, scanners, and accessories)
30-Day Return Policy
Returns not related to defective products must be made within 30 days. All products must be returned in sellable condition, in the original packaging, and with all accessories. The original packaging must be placed inside another box; the outer box must clearly indicate the RMA number.
cab® products are subject to a 15% restocking fee.
Warranty Against Manufacturing Defects
All printers and printing accessories sold by GA International are protected with a warranty by the manufacturer. This can vary from product to product, and between manufacturers. For further details about a specific product’s warranty consult our experienced support team.
Replacement of Product
After the customer has submitted a Return Merchandise Authorization (RMA) form and wishes to replace or exchange the defective or unsatisfactory product, a new order must then be placed. Our Technical Support team and/or Customer Service team will assist the customer with this process. This order will be issued and treated like a new order while the RMA is evaluated. Shipping fees will be waived if the product is determined to be either defective or otherwise deemed unsatisfactory by our Technical Support team.
Standard delivery with FedEx: 16 CAD* (1-6 business days after processing)
Express Delivery: calculated at checkout (1-2 business days after processing)
Standard delivery with FedEx: 16 USD* (2-7 business days after processing)
Express Delivery: calculated at checkout (1-2 business days after processing)
The European Union, the United Kingdom, Iceland, Bosnia and Herzegovina, Republic of North Macedonia, Kosovo, Montenegro, Macedonia, Serbia, Norway, Switzerland, and Turkey
Standard delivery with FedEx or DHL: €16* or £16* for the United Kingdom (5-6 business days after processing)
Express Delivery: calculated at checkout (3-4 business days after processing)
Standard delivery with FedEx: 80 USD* (5-9 business days after processing)
Standard delivery: Free (10-12 business days after processing)
Elsewhere in the world
International delivery with FedEx: calculated at checkout
Additional fees, duties, and taxes may apply upon delivery and must be assumed by the customer
*Only for consumables. Hardware and Software calculated at checkout.