Sales Conditions

This is an agreement between the user (“you”) and GA International Inc. (“we”, “us”, or “GA International Inc.”) governing your purchase of products offered through the Website. You must accept these sales conditions in order to complete any transaction with GA International Inc.

Order Confirmation

When you place a transaction on the Website, you offer us to enter into a contract of sale in accordance with the conditions indicated on the confirmation page.

No binding contract exists between you and GA International Inc. until we accept such offer by way of a confirmation email and by receiving your payment.

Price of Purchase

We use reasonable efforts to display accurate prices for our services on the Website. We reserve the right to rectify obviously erroneous prices, even after a transaction is placed.

Displayed prices for our products do not include sales tax, which will be added to your total before you confirm your transaction. These additional charges may vary depending on your place of residence.
Prices are displayed according to the selected currency unless otherwise indicated.

Payment

We accept online payments using a credit card (VISA, MasterCard), a Stripe account or a purchase order. The online payment using a credit card is processed via a third-party provider, Stripe (« Payment Provider »). GA International Inc. uses the Stripe Connect Platform which connects to your Stripe account (« Connected Accounts »).

By accepting these terms and conditions, you acknowledge the terms of use of the Payment Provider. GA International Inc. is not responsible for issues related to the Payment Provider and is not obligated to provide support for the services of the Payment Provider.

It is your responsibility to create your Connected Account. You understand and acknowledge that the Payment Provider can make verifications, even after a Connected Account is created and after payments are made using the Connected Account. The Payment Provider can suspend any bank transfers until the verification process is successfully completed.

We are not responsible if a Connected Account is suspended, inactivated or deleted by the Payment Provider and we will not issue any refunds associated with payments to the Connected Account.
You acknowledge that transaction fees from the Payment Provider can be subject to change at any time and is not controlled by GA International Inc. Transaction fees charged by GA International Inc. (« Application Fees ») are subject to taxes based on your geographic location.

GA International Inc. has the right to inactivate or delete any event and delete its associated data if a payment has not been received one (1) month after the invoice was issued.
Transaction fees of the Payment Provider are refunded based on the Payment Provider’s refund policy and you acknowledge that this is subject to change. Application Fees are the transaction fees collected by GA International Inc. and are non-refundable.

You acknowledge that the Payment Provider can make withdrawals to the bank account if there is a negative balance. It is the Connected Account’s responsibility to revoke access of the Platform to its account and to close their Connected Account if necessary. GA International Inc. is not responsible for any additional fees charged to you by your credit card company or bank, including, but not limited to, currency conversions.

Payments by credit card must be authorized by the issuer of the card. All applicable taxes must be added to the listed prices. These taxes may vary depending on your place of residence.
For payments made through a purchase order, simply indicate your purchase order number on the confirmation page at the time of payment. The credit card information collected during the exercise of these payment terms is destroyed immediately after we receive confirmation of payment. We will ship your order and the invoice will be e-mailed for payment within 30 days. If preferred, you can e-mail your purchase order number to info@ga-international.com or fax to 1-800-518-0365 (USA/CANADA) / 1-450-973-6373 (INTERNATIONAL).

12% annual interests will be applied on any unpaid invoice after 30 days.

Loyalty Rewards Program

The Loyalty Rewards Program (“Program”) is a rewards program offered by GA International Inc. under these sales conditions (“Terms and Conditions”). Customers with GA International Inc. store accounts are automatically enrolled. The Program gives you the opportunity to earn and redeem Loyalty Rewards points for applicable merchandise discounts.

In order to redeem your Loyalty Rewards points, you need to sign in to your store account, go to the Rewards Redemption page, and click on LabTAG rewards – Use points. Rewards are issued as coupon codes or store credits. Remember to apply the reward coupon code or store credits on the payment page during checkout.

Loyalty Rewards points are not applicable for any uses other than those provided in the Terms and Conditions, including obtaining a discount on delivery charges or taxes, or an additional discount along with one already in force at the time of purchase.

Loyalty Rewards points are not refundable or redeemable in cash. In the event of a refund of an order placed with GA International Inc., it reserves the right, at its sole discretion, to subtract from your account the Loyalty Rewards points that were awarded as a result of the order subsequently canceled.

Accuracy of Content

Information pertaining to the description, price, and availability of products offered through the Website is accurate to the best of our knowledge, but we make no warranty as to the accuracy or exactitude of such information. We are not responsible for any damages or inconvenience suffered as a result of the inaccuracy of the information available on the Website. If you are dissatisfied with a product, your only recourse is to return it in accordance with our Returns and Exchanges Policy.

Product Availability

We try to keep the inventory of products offered through the Website up to date, but it is possible that a product may no longer be available despite the confirmation of an order. We may cancel any order, even if it was confirmed through a confirmation e-mail, and even if the order has already been charged to your PayPal account or to your credit card.

In the event that your order cannot be approved or was canceled, we will refund all fees paid using the method of payment used, and will have no further obligation towards you, and will not be liable for any damages you may suffer due to the unavailability of a product or the cancellation of your order.

Terms of Delivery

Delivery is provided by third parties over which we have no control. The approximate delivery times are for informational purposes only, and we do not guarantee that delivery will be made within a given period.
You are responsible for the risk of loss of the ordered merchandise as soon as it is delivered by GA International Inc. to the shipper providing the delivery.

Please refer to our Shipping Policy for details on applicable fees and third-party delivery of orders.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy.

Limitation of Liability

TO THE FULL EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL GA INTERNATIONAL INC. BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR OPPORTUNITY, ARISING OUT OF THE USE OR PERFORMANCE OF PRODUCTS OR SERVICES OFFERED THROUGH THE WEBSITE, THE INABILITY TO USE SUCH PRODUCTS, WHETHER SUCH LIABILITY IS BASED ON A CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF GA INTERNATIONAL INC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF DAMAGES.

Severability

If a provision of these sales conditions is, for any reason, found to be invalid, illegal or unenforceable, such invalidity, illegality, or impossibility of performance will not impact the other provisions hereof, and these terms of use will be interpreted as if the invalid, illegal, or unenforceable provision had never been a part of them.

Governing Law

These sales conditions and any related operations shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein and shall be interpreted in accordance with these laws.
Any dispute concerning the sale of products by GA International Inc. must be submitted to a competent court of the Province of Quebec sitting in the judicial district of Laval, to the exclusion of any other jurisdiction.

Returns and Exchange Policy

90-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, return the merchandise within 90 days of your purchase and get a full refund or replacement of merchandise.

The delivery charges applicable for the return of products are assumed by you for any cause other than the defect of the product. Before returning any product, please contact us by phone, fax, e-mail, or through our “Contact us” web page to obtain our Return Merchandise Authorization (RMA) form and return instructions. Returns will only be accepted if accompanied by a completed Return Merchandise Authorization (RMA) form and a Return Merchandise Authorization (RMA) number duly assigned by GA International Inc.

A 10% restocking fee is applicable for returns not related to the performance or the quality of our products.

12-Month Warranty Against Manufacturing Defects

All GA International Inc. products (except software and hardware—see below) are covered by a 12-month manufacturing defect warranty.

It is possible to return the products within 12 months of purchase. Delivery charges applicable for the return of merchandise are covered by GA International Inc. if the returned products are defective. GA International Inc. is committed to customer satisfaction, so if a product is defective, GA International Inc. will investigate the nature of the problem and the cause of the defect. You will need to provide us with proof of the defectiveness of the product (for example, by sending us pictures of the product) and an explanatory note of the defects. Moreover, before returning any product, please contact us by phone, fax, e-mail, or through our “Contact us” web page to obtain our Return Merchandise Authorization (RMA) form and return instructions. Returns will only be accepted if accompanied by a completed Return Merchandise Authorization (RMA) form and a Return Merchandise Authorization (RMA) number duly assigned by GA International Inc.

Trial Version of Our Software

We offer a 30-day trial version for our software, which can be downloaded for free for evaluation purposes. We do not accept returns or refunds of software or hardware that has been opened.

Delivery Policy

Canada:

  • Standard delivery with FedEx: 16 CAD*
    (3-6 business days after receipt of order confirmation)
  • Express Delivery: 38 CAD*

United States:

  • Standard delivery with FedEx: 16 USD*
    (3-6 business days after receipt of order confirmation)

The European Union, the United Kingdom, Iceland, Bosnia and Herzegovina, the Republic of Yugoslavia, the Netherlands, Norway, Serbia, Switzerland, Turkey, and Montenegro:

  • Standard delivery with FedEx or DHL: €16* or £16* for the United Kingdom
    (5-6 business days after receipt of order confirmation)

Albania:

  • Standard delivery with FedEx: 80 USD
    (5-6 work days after receipt of order confirmation)

Elsewhere in the world:

  • We do business with FedEx to deliver your package wherever you are. However, additional fees may apply and will not be paid by GA International Inc.

 

* Except software and hardware